Deskside Engineer

Description

We are hiring! At Cognizant, we have an ideal opportunity for you to join one of the world’s largest digital sector companies. An excellent workplace where we seek individuals who bring fresh ideas, in a dynamic and growing environment. At Cognizant, we foster an inclusive culture that values diverse perspectives and offers opportunities for professional development and career growth. #WelcomeToCognizant! We have an exciting opportunity for an exceptional individual who will support one of our clients as a Deskside Support Engineer. Responsibilities * Supervise the deskside support team to ensure efficient resolution of technical issues during daytime shifts. * Provide expert guidance to troubleshoot and resolve hardware and software issues for end users. * Collaborate with cross-functional teams to implement best practices in IT service management. * Monitor and analyze support requests to identify trends and areas for improvement. * Develop and maintain support process and procedure documentation to ensure consistency and quality. * Implement strategies to enhance user experience and satisfaction with IT services. * Ensure compliance with company policies and industry standards across all support activities. * Coordinate with external vendors and partners to facilitate timely resolution of complex issues. * Train and mentor junior support team members to build a skilled and responsive team. * Utilize remote support tools to effectively assist users in a hybrid work environment. * Lead initiatives to improve and optimize desktop systems and applications. * Communicate effectively with stakeholders to provide updates on support operations and improvements. * Drive continuous improvement in support processes to align with evolving business needs. Qualifications * Possess strong analytical skills to efficiently diagnose and resolve technical issues. * Demonstrate proficiency with deskside remote support tools and technologies. * Exhibit excellent communication skills to interact effectively with users and stakeholders. * Have solid knowledge of IT service management principles and practices. * Show ability to collaborate effectively in a team-oriented environment. * Demonstrate commitment to consistently delivering high-quality support services. * Hold a university degree in Information Technology or a related field. * Preferably hold certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Required Certifications * CompTIA A+ * Microsoft Certified Desktop Support Technician Why Cognizant? * Advance your career with one of the world’s largest and fastest-growing IT services providers. * Receive ongoing support and funding through training and development programs. * Enjoy a highly competitive benefits package and salary. * You’ll have the opportunity to work with leading global enterprises. * We are committed to respecting human rights and building a better future by supporting your mind and the environment. * We invest in people and their well-being. * We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or any other protected characteristic. **Equal Employment Opportunity and Affirmative Action Policy:** Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. At Cognizant we believe that our culture makes us stronger! Join us now! #BeCognizant #IntuitionEngineered