Job Opening: Customer Service and Reception Company: Specialized in advisory services for housing subaccount recovery, pensions, and retirements. We are seeking a professional with a positive attitude, empathy, and a service-oriented vocation to join our Customer Service team. Your mission will be to deliver a satisfying customer experience through effective handling of requests, complaints, and general inquiries. Key Responsibilities: * In-person and telephone customer service and guidance. * Receiving and routing documents and requests. * Managing schedules, call control, and appointment coordination. * Providing administrative support for basic office tasks. Main Responsibilities: * Handling inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.). * Providing clear and accurate information about services. * Escalating critical situations according to established protocols. * Collaborating with other teams to enhance the customer experience. Requirements: * Education: Completed high school diploma (minimum). * Desired experience in customer service or reception. * Professional appearance, courteous demeanor, and strong communication skills. * Basic computer and Microsoft Office proficiency. Additional Requirements: * Communication and conflict resolution skills. * CRM system proficiency. * Attention to detail and service orientation. We Offer: * Net monthly salary of $11,300\. * Quarterly bonus of $8,000\. * Grocery vouchers. * Statutory benefits. * Working hours: Monday to Friday, from 9\.45am to 6:30pm. * Work location: Roma Norte, one block from Durango Metrobus station. * Excellent work environment and opportunities for professional development.
Juan García
Indeed · HR
Juan García
Indeed · HR
