Customer Service

Description

**At Ruba, we don’t just build homes—we also build a better workplace for our employees, certified by GPTW as one of the 100 Best Companies to Work For in Mexico.** **We invite you to join our team.** **CUSTOMER SERVICE** Receive, route, and resolve client issues from the office, or provide high-quality post-sales service according to company policies to ensure complete client satisfaction, as well as carry out activities related to warranty handling. **Responsibilities:** * Maintain a healthy company\-client relationship to deliver superior service and meet client expectations. * Ensure contractors provide repair services for delivered homes in case of failures, preserving the safety and commitment guaranteed by the company. * Provide clients with guidance regarding any questions they may have about home usage and services, ensuring their full comfort. * Ensure clients receive proper warranty service for their homes. * Maintain ongoing communication with the CAT, construction coordinators, and supervisors to report client-reported issues and thereby improve processes. **Requirements:** * Completed university degree * Minimum 3 years of experience in customer service and warranty management * Basic knowledge of construction processes * Proficiency in Office and Enkontrol * Negotiation skills * Excellent verbal and written communication skills * Professional appearance * Proactive and empathetic **We offer:** * Competitive salary * Benefits exceeding statutory requirements * Excellent work environment * Professional development and growth opportunities * Training programs