TECHNICAL SUPPORT COORDINATOR

Description

Job Summary: Ensure high-quality housing delivery with zero defects by coordinating repairs and warranty services to achieve customer satisfaction. Key Responsibilities: 1. Ensure quality and warranty follow-up during housing delivery. 2. Collaborate with construction departments to resolve defects. 3. Opportunities for professional development and continuous training. **At Ruba, we don’t just build homes—we also build a better workplace for our employees, certified by GPTW as one of the 100 Best Companies to Work For in Mexico.** **We invite you to join our team.** **TECHNICAL SUPPORT COORDINATOR** Ensure housing units are delivered to customers on time, with quality and zero defects; supervise and coordinate actions between construction departments and Customer Service (SC) to execute repair and warranty processes timely and effectively, thereby achieving customer satisfaction. **Responsibilities:** Verify housing delivery quality for SC and customers Provide technical assessment of defect reports Provide feedback to construction and ETP regarding reported defects Coordinate customer visits to ensure proper warranty follow-up. Supervise contractors and the repair process. Receive and approve title-ready housing units delivered by production **Requirements:** * Architecture or Civil Engineering degree * 4 years of experience in a similar position * Experience supervising mass-housing construction * Experience in customer service, after-sales support, and warranties * Proficiency in Microsoft Office and Enkontrol * Customer-oriented attitude * Professional appearance * Results-driven * Strong communication skills * Proactive **We Offer:** * Competitive salary * Benefits exceeding statutory requirements * Excellent work environment * Career development and growth opportunities * Training programs