Post-Sales Assistant

Description

**WE ARE LOOKING FOR A POST-SALES ASSISTANT** We are seeking a Post-Sales Assistant to provide customer service and follow-up after delivery of housing units or projects, as well as support administrative activities within the department. The role is responsible for coordinating reports, warranty follow-up, document control, and supporting administrative processes related to budgets, estimates, and service control—ensuring efficient and organized customer service. ⸻ Responsibilities \* Receive and register warranty reports and customer requests. \* Follow up on post-sales tickets and coordinate technical visits. \* Maintain constant communication with customers regarding progress and response times. \* Coordinate necessary repairs with contractors, suppliers, and internal departments. \* Verify proper execution of warranty work. \* Prepare and follow up on service orders. \* Support preparation and control of departmental budgets. \* Review, consolidate, and follow up on contractors’ and suppliers’ estimates. \* Generate administrative reports and post-sales progress updates. \* Track expenses, materials, and departmental documentation. \* Update databases, files, and internal controls. \* Support housing deliveries and observation inspections. ⸻ Requirements \* Technical degree or completed/unfinished undergraduate degree in Administration, Architecture, Civil Engineering, or related field. \* Minimum 1 year of experience in post-sales, construction administration, or customer service. \* Basic knowledge of construction administrative processes. \* Intermediate Excel skills; familiarity with Enkontrol or similar ERP systems is desirable. \* Organizational skills, attention to detail, and ability to track tasks. \* Strong communication skills and ability to interact effectively with customers and suppliers. ⸻ Competencies \* Administrative organization and control \* Customer service \* Problem tracking and resolution \* Sense of urgency \* Teamwork \* Planning and control **SALARY: 12,000 MXN PER MONTH, LEGAL BENEFITS** Salary: $12,000.00 per month Work location: On-site employment