SUPPORT ENGINEER (Computer Systems Engineering, Computer Science Degree, Information Technology Engineering, or related field)

Description

Job Summary: Provide user support, diagnose and resolve hardware and software faults, and perform basic maintenance and system installation. Key Responsibilities: 1. User support and technical support ticket management 2. Hardware and software fault diagnosis and resolution 3. Basic maintenance, installation, and updating of equipment and systems Job Posting SUPPORT ENGINEER (Computer Systems Engineering, Computer Science Degree, Information Technology Engineering, or related field) Location: Querétaro, Querétaro Company: IENTC DE R.L. DE C.V. (IENTC TELECOMMUNICATIONS) QUERÉTARO Posted on March 24, 2026 Valid until April 24, 2026 Net Monthly Salary $12,000\.00 Apply Reference Number: 21096702 Description PROVIDE USER SUPPORT THROUGH RECEIPT AND MANAGEMENT OF TECHNICAL SUPPORT TICKETS, DIAGNOSE AND RESOLVE HARDWARE AND SOFTWARE FAULTS, PERFORM BASIC MAINTENANCE, AND INSTALL, CONFIGURE, AND UPDATE EQUIPMENT AND SYSTEMS. Requirements * Required academic level: Bachelor's degree * Academic status: Graduated * Required field of study (related fields): Engineering disciplines (civil, mining, metallurgical, computing, computer science, electrical, electronics, mechanical, industrial, transportation, aeronautical, and surveying), insufficiently specified * Experience: 6 months \- 1 year as a SUPPORT ENGINEER (Computer Systems Engineering, Computer Science Degree, Information Technology Engineering, or related field) * Knowledge and tools: + Technical user support for hardware and software + Operating system administration + Software installation, updating, and maintenance * Language(s): + None * Skills and competencies: + Results-oriented + Critical thinking + Customer orientation + Leadership + Proactivity + Negotiation + Motivation * Candidate availability: + No travel required Schedule Monday to Friday Full-time 06:00 \- 14:00 Schedule clarification: SCHEDULE IS DETERMINED DURING THE INTERVIEW Functions and activities * INSTALL, CONFIGURE, AND UPDATE EQUIPMENT AND SYSTEMS * PROVIDE USER SUPPORT THROUGH RECEIPT AND MANAGEMENT OF TECHNICAL SUPPORT TICKETS, DIAGNOSE AND RESOLVE HARDWARE AND SOFTWARE FAULTS, PERFORM BASIC MAINTENANCE The company offers * STATUTORY BENEFITS * SAVINGS FUND * Indefinite-term employment contract Recruitment process * Recruitment process start date: March 24, 2026 * Recruitment process duration: 1 month