Job Summary: Ensure productivity and quality in workshop repairs, contributing to the achievement of managerial objectives through coordination and supervision of personnel and processes. Key Highlights: 1. Leadership in managing automotive technical teams. 2. Opportunity to optimize workshop processes and efficiency. 3. Professional development in a challenging and analytical environment. **General Objective:** Ensure workshop productivity as well as quality in performed repairs or services, thereby contributing to the achievement of management-defined objectives. **Education Level:** Completed Automotive Technical Program. **Knowledge:** Implementation of work processes, control and tracking tools, tools for information analysis and problem solving, computer equipment operation, Office software suite (Excel – intermediate level, Word – intermediate level, Outlook), internet navigation. **Experience:** At least 1 year managing work teams. **Expected Behaviors:** Objective, analytical, calm, stable, and persevering in approaching tasks. Works effectively in one-on-one interactions, small groups, and work teams. Leads others based on knowledge and experience rather than natural charisma. Works effectively independently on planning, reflection, and problem-solving tasks. An open-minded individual willing to act autonomously, with little or no direction or guidance from others. Motivated by difficult and challenging tasks requiring thorough analysis. **Main Responsibilities:** * Workshop Planning: Calculate workshop capacity per type of work it can handle, determining the optimal allocation of available resources. Identify ongoing jobs and consider them when updating workshop capacity. Consider scheduled appointments to determine remaining capacity for walk-in customers. * Reserve vehicle repairs in the electronic and/or manual Magnetoplan system, indicating assigned technician, type of work, and required repair time. * Coordinate, guide, and supervise workshop personnel’s work while maintaining discipline and a positive working environment. * Coordinate support from Master Technician / Diagnostic Technician to Service Technicians for complex jobs or when difficulties arise during repairs. **Manage complementary diagnostics for** General repairs requiring such diagnostics, conducted by the Master Technician / Diagnostic Technician. * Verify and validate repair estimates within the workshop area. * Ensure workshop personnel use and consult workshop information systems, taking responsibility for executing work and complying with Service Actions and Campaigns according to instructions described in systems and repair manuals provided by the Brand. * Review and authorize additional jobs identified by the Service Technician, and reserve them in Magnetoplan once authorized by the customer. * Review technicians’ repair time records and identify average times required for different operations within each repair, to minimize risks of over- or under-scheduling workshop capacity. * Evaluate and analyze records of productive and unproductive time to optimize personnel efficiency and productivity, and ensure balanced workshop utilization. * Ensure DISS reports are closed correctly and promptly. * Jointly define, with the Service Manager and Quality Controller, corrective actions that—once implemented—ensure elimination of repeat repairs. * Monitor warranty repairs to ensure compliance with VWM standards and obligations assumed by the dealership. * Supervise proper placement of repaired/completed vehicles in their designated areas. * Maintain special and manual tools, diagnostic equipment, and technical literature in operational condition. * Propose career development plans for technicians based on performance and specialization. * Ensure all diagnostic equipment is updated to the latest version communicated by VWM to its Volkswagen dealer network, as well as workshop IT tools (systems and applications). * Conduct periodic inventory of equipment and tools (special and manual) at least once every six months. * Apply procedures and forms to which the dealership has committed to VWM for service process execution according to job responsibilities. * Attend courses and training sessions convened by VWM for dealer network personnel, as well as internal courses provided by the dealership. * Responsible for monitoring compliance with optimal Safety and Hygiene conditions in the Service Workshop. Employment Type: Full-time, Indefinite-term Salary: $1\.00 \- $2\.00 per month Benefits: * Savings fund * Free uniforms * Grocery vouchers Experience: * two: 1 year (Preferred) Work Location: On-site employment