Delivery manager

Description

Job Summary: We are seeking a Senior Team Manager to lead the execution of Aeroméxico's Loyalty Transformation Program, orchestrating delivery while managing dependencies, risks, and trade-offs. Key Highlights: 1. Lead the execution of the Loyalty Transformation Roadmap. 2. Orchestrate cross-functional workflows and manage dependencies. 3. Own the execution of a key transformation program. Orion Innovation is a premier, award\-winning, global business and technology services firm. Orion delivers game\-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. **Squad Manager – Loyalty (Digital Transformation)** ==================================================== **Role Objective** We are seeking a Senior Team Manager to lead the execution of Aeroméxico's Loyalty Transformation Program, ensuring delivery across business, technology, and data domains within a highly complex environment. This role translates the transformation vision into reality, orchestrating execution while managing dependencies, risks, and trade-offs. **Scope of the Role** o The Loyalty Ecosystem Lead defines the target state, capabilities, architecture, and strategic priorities. o The Team Manager is responsible for end\-to\-end execution of that roadmap. o Does not define the transformation strategy or vision. o Does not own the RFP design or structural decisions. o Owns program execution, sequencing, and delivery. **Key Responsibilities:** 1\. Execution and Delivery * Lead the execution of the Loyalty Transformation Roadmap. * Translate capabilities into actionable initiatives and delivery plans. * Define sequencing and manage the program's critical path. 2\. Program Orchestration * Orchestrate cross\-functional workflows (Technology, Commercial, Finance, Operations). * Ensure coordinated delivery across business, IT, and data teams. * Drive structured execution through squads and initiatives. 3\. Dependency, Risk, and Mitigation Management * Identify and manage cross\-functional dependencies. * Lead risk identification, analysis, and mitigation planning. * Anticipate execution constraints and ensure timely resolution. * Be accountable for the program's execution viability. 4\. Governance and Decision\-Making Support * Drive program governance and support executive decision\-making. * Escalate blockers and trade\-offs impacting delivery. * Ensure alignment between execution and strategic intent. 5\. Technology Alignment and Execution * Ensure alignment between the enterprise roadmap and technology\/data constraints. * Work closely with IT to ensure scalable and consistent implementation. * Surface implications for key initiatives (e.g., LMS, data, integrations). 6\. Stakeholder Management * Align senior stakeholders across the organization. * Serve as the primary execution counterpart to the Loyalty Ecosystem Lead. * Ensure visibility into progress, risks, and outcomes. 7\. Performance and Impact * Track KPIs and ensure delivery of business impact (revenue, customer experience, efficiency). * Ensure measurable outcomes from transformation initiatives. **Accountabilities** o Accountable to the Loyalty Ecosystem Lead for roadmap execution. o Accountable for ensuring transformation occurs without disrupting operations or architecture. **What We Are Looking For** **Requirements:** o 4–10\+ years in Strategy, Consulting, or Program Management. o Experience in Digital Transformation or Loyalty programs. o Proven ability to manage complex, cross\-functional execution. o Advanced English o Hybrid model **Key Capabilities** o Program Execution Leadership o Risk and Dependency Management o Strong Coordination and Orchestration Ability o Stakeholder Management (C\-level exposure) o Execution Discipline o Systems Thinking **What Makes This Role Unique** o Owner of a key transformation program execution (not BAU). o Direct impact on revenue, customer experience, and ecosystem evolution. * o High exposure to executive decision\-making. Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidate Privacy Policy Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, "Orion," "we" or "us") are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) ("Notice") explains: * What information we collect during our application and recruitment process and why we collect it; * How we handle that information; and * How to access and update that information. Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.