SUPERVISOR

Description

Position Summary: Oversee the store’s overall operations, lead the team, and ensure excellent customer service within an optimal work environment. Key Responsibilities: 1. Lead and train the store team 2. Ensure customer satisfaction and efficient operations 3. Foster a safe and professional work environment Oversee general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to direct reports to coordinate proper execution of store operational processes, creating an optimal work environment and delivering excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and ensuring full satisfaction. * Ensure all parts and products are located in their assigned positions within the store and that physical inventory matches system records, executing flawless weekly inventory maintenance tasks. * Supervise store operational activities as a role model and ensure employees provide customer consultation and utilize all tools provided by AutoZone—including the electronic catalog and diagnostic and testing equipment—to deliver reliable advice and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for development to assign appropriate tasks, recognize strong performance, and provide feedback when improvement or training opportunities are identified. * Supervise daily adherence by all employees to scheduled work hours and AutoZone’s dress code; ensure respectful, courteous, and professional interactions among employees and with customers, consistently applying AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report each period to identify opportunities for expense control and contribute to improvements by promoting a culture of cost-consciousness across all controllable expenditures within the team. * Assign and follow up on area responsibilities—including planogram assembly, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, and parking lot—as well as review daily cash counts for the main register, conduct cash sweeps, and process register closings for direct reports, following AutoZone-provided procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or working at in-store testing stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma or equivalent * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability to meet scheduling requirements AutoZone México is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ more than 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and our AutoZoners. Working at AutoZone means being part of a team that values dedication, collaboration, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support you need to achieve success and drive your future forward. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on qualifications and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.