**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for people who share our values and want to become part of a dynamic, committed, and innovative team. If you're seeking a new professional challenge, this is your chance. We'd love to meet you! ### **Open Position: Workforce Management Manager** **Location:** Mérida, Yuc. **Contract Type:** Full-time **Department:** Collections \- Call Center ### **What are we looking for?** * Solid experience in Workforce Management within **call centers (collections experience preferred)**. * Knowledge of productivity metrics, service levels, and forecasting. * Analytical skills, decision-making ability, and goal-oriented work ethic. ### **Key Responsibilities:** * You will lead planning, forecasting, and staff scheduling within our collections call center. * You will analyze call volumes and workloads to ensure KPI targets are met. * You will implement strategies to optimize resources and maximize recovery outcomes. * You will coordinate with operations and quality teams to ensure service levels and productivity. ### **What we offer:** * Competitive salary * Statutory benefits * Additional Benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **✅ How to apply?** Apply here or send your updated CV to: **Talento@macropay.mx** Email subject: "Vacancy \[Position Name] – \[Your full name]"