Agente Universal

Description

Summary: This role ensures accurate and efficient attention to digital channels by managing online orders, validating inventory, and providing end-to-end customer request follow-up. Highlights: 1. Manage online orders and digital channels 2. Validate inventory availability across warehouses 3. Provide end-to-end follow-up on customer requests The objective of this position is to ensure accurate, and efficient attention to digital channels by managing online orders, validating inventory availability across warehouses, and providing end‑to‑end follow‑up on customer requests. You will report to a Customer Service Leader **Key Responsibilities** * You will support digital channels * Online order management * Inventory inquiry: validation of stock levels across different warehouses * Order generation: management and follow‑up of requests received by phone or email from our different channels (Plaka Planta and Stock) * You will follow‑up on high‑volume of our projects **Qualifications** * At least 1 year of experience in a call center * Database management skills * Experience using Salesforce, Oracle, and Avaya You will have benefits as life insurance and medical insurance. **About us:** **PPG: WE PROTECT AND BEAUTIFY THE WORLD™** Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. **The PPG Way 2030** **We are customer champions** Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. **We act with purpose and speed** Agile. Data\-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. **We are excellent operators** Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. **We compete to win** Future\-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. **We are PPG proud** Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate\-resources. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well\-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.