Summary: Wizeline is seeking a Software Engineer to build and maintain NICE CXone Studio scripts, develop RESTful microservices with Java and Spring Boot, and integrate backend systems while focusing on growth and collaboration. Highlights: 1. Develops cutting-edge, AI-powered digital products and platforms. 2. Fosters a culture of growth, collaboration, and impact. 3. Offers a high-impact environment with professional development opportunities. **Software Engineer (CXone \+ Java Services)** **We are:** Wizeline, a global AI\-native technology solutions provider, develops cutting\-edge, **AI\-powered** digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of **growth, collaboration,** and **impact.** **With the right people and the right ideas, there’s no limit to what we can achieve** **Are you a fit?** Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: ***Must\-have Skills*** * **Advanced\-Intermediate proficiency** in building and maintaining **NICE CXone Studio scripts** (call flows, IVR, routing logic). * Strong understanding of **ACD, IVR, skill‑based routing, and omnichannel workflows**. * Experience integrating CXone with backend systems through **REST APIs, event flows, and data actions**. * Familiarity with **WFM, QM, call recording**, and other contact‑center platform modules. * Ability to troubleshoot platform issues using **logs, monitoring tools, and call trace/debug utilities**. * Understanding of **real‑time and historical metrics**, reporting data, and performance tuning for contact flows. * Advanced proficiency in **Java**, including object‑oriented design and clean coding principles. * Experience developing and deploying **RESTful microservices** using frameworks like **Spring Boot**. * Strong understanding of **API design**, versioning, and contract\-first development. * Experience with **unit testing and integration testing** using JUnit, Mockito, etc. * Familiarity with **SQL and NoSQL databases** (e.g., MySQL, PostgreSQL). * Experience with **CI/CD pipelines** and DevOps tools (GitHub). ***Nice\-to\-have:*** * **AI Tooling Proficiency**: Leverage one or more AI tools to optimize and augment day\-to\-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows. * Ability to lead design discussions, conduct code reviews * Strong problem‑solving skills for both platform configuration and backend system integration. * Ability to collaborate with product, operations, and support teams to deliver reliable contact‑center solutions. **What we offer:** * A High\-Impact Environment * Commitment to Professional Development * Flexible and Collaborative Culture * Global Opportunities * Vibrant Community * Total Rewards * *Specific benefits are determined by the employment type and location.* **Find out more about our culture** **here****.**