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Operations Manager: Bilingual Customer Service

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelMore than 10 years
Education levelBachelor's Degree

Description

**Operations Manager: Bilingual Customer Service \- Call Center** **Join our team** **Responsibilities:** * Lead operations and ensure KPI compliance (SLA, CSAT, NPS, productivity, attrition, etc.) * Manage cross-functional teams and ensure operational continuity * Implement continuous improvement and operational efficiency strategies * Maintain strong relationships with clients and stakeholders * Lead process transformation and optimization projects **Requirements:** * Completed bachelor's degree * Advanced English (minimum B2 level) * \+8 years of Contact Center operations experience * Experience leading bilingual teams and operations * Knowledge of WFM, Quality, CX, and KPI analysis * Advanced Excel and reporting tools proficiency * Benefits * Monthly base salary * Statutory benefits **Full-time schedule** **Career development plan** Work location: San Francisco de Campeche, Artesanal Bazaar Building Are you interested in this position? Apply through this channel, and a talent acquisition analyst will contact you.

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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