**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for people who share our values and want to become part of a dynamic, committed, and innovative team. If you're seeking a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: Gerente Workforce Management** **Location:** Mérida, Yucatán. **Contract Type:** Full-time **Department:** Collections \- Call Center ### **What are we looking for?** * Solid experience in workforce management within **call centers (collections experience preferred)**. * Knowledge of productivity metrics, service levels, and forecasting. * Analytical skills, decision-making ability, and goal-oriented mindset. ### **Main Responsibilities:** * You will lead planning, forecasting, and scheduling of personnel in our collections call center. * You will analyze call volumes and workloads to ensure KPI targets are met. * You will implement strategies to optimize resources and maximize recovery outcomes. * You will coordinate with operations and quality teams to guarantee service levels and productivity. ### **What we offer:** Competitive salary Statutory benefits Additional Benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **How to apply?** Apply through this channel or send your updated CV to: **miriam.sobrino@macropay.mx** Email subject: *"Vacancy \[Position Name] – \[Your Full Name]"* ### **We want to get to know you and learn what makes you unique!** Learn more about us: Home \- Macropay