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ATC Call Center Manager (Bilingual)

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelMore than 10 years
Education levelBachelor's Degree

Description

We are hiring! ATC Operations Manager (Bilingual) Willingness to relocate to Campeche, Mexico At Konecta, we are seeking a strategic, results-oriented professional to lead high-impact Contact Center operations. Key responsibilities: * Lead operations and ensure achievement of KPIs (SLA, CSAT, NPS, productivity, turnover, etc.) * Manage multidisciplinary teams and ensure operational continuity * Implement continuous improvement and operational efficiency strategies * Maintain strong relationships with clients and stakeholders * Lead process transformation and optimization projects Requirements: * Completed bachelor's degree * Advanced English (minimum B2) * 8+ years of experience in Contact Center operations * Experience leading bilingual teams and operations * Knowledge of WFM, Quality, CX, and KPI analysis * Advanced Excel and reporting tool proficiency; airline industry experience is a plus. We seek individuals with: Leadership Analytical thinking Results orientation Effective communication Customer experience focus Join a global company focused on innovation, customer experience, and talent development. \#Konecta \#Hiring \#BPO \#ContactCenter \#OperationsManager \#CustomerExperience \#Campeche

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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