Description
We are hiring!
ATC Operations Manager (Bilingual)
Willingness to relocate to Campeche, Mexico
At Konecta, we are seeking a strategic, results-oriented professional to lead high-impact Contact Center operations.
Key responsibilities:
* Lead operations and ensure achievement of KPIs (SLA, CSAT, NPS, productivity, turnover, etc.)
* Manage multidisciplinary teams and ensure operational continuity
* Implement continuous improvement and operational efficiency strategies
* Maintain strong relationships with clients and stakeholders
* Lead process transformation and optimization projects
Requirements:
* Completed bachelor's degree
* Advanced English (minimum B2)
* 8+ years of experience in Contact Center operations
* Experience leading bilingual teams and operations
* Knowledge of WFM, Quality, CX, and KPI analysis
* Advanced Excel and reporting tool proficiency; airline industry experience is a plus.
We seek individuals with:
Leadership
Analytical thinking
Results orientation
Effective communication
Customer experience focus
Join a global company focused on innovation, customer experience, and talent development.
\#Konecta \#Hiring \#BPO \#ContactCenter \#OperationsManager \#CustomerExperience \#Campeche