Summary: Solvo Global is seeking a highly driven and people-focused Bilingual Call Center Supervisor to lead and develop high-performing teams in a dynamic remote environment. Highlights: 1. Opportunity to influence team performance and develop leadership skills 2. Contribute to a growing international operation 3. Collaborative remote environment Solvo Global is actively hiring a Call Center Supervisor (Bilingual – C1 English)We are searching for a highly driven and people‑focused Call Center Supervisor to join our remote team. This is an excellent opportunity for a talented leader who thrives in dynamic environments, understands operational excellence, and is passionate about developing high‑performing teams. **This is a remote role; however, we are only hiring candidates located in Guatemala or Mexico.Schedule:** Monday to Friday, 8:00 a.m. to 5:00 p.m. CST **English level required:** Advanced conversational English (C1\)What You Will Do * Supervise, guide, and support a team of call center agents to ensure outstanding customer service. * Monitor real‑time queues, call volume, service levels, and agent adherence to meet operational targets. * Conduct coaching sessions, performance reviews, and weekly meetings focused on development. * Provide continuous feedback and training opportunities for team members. * Handle escalated or complex customer interactions when needed. * Analyze key performance metrics, including AHT, First Call Resolution, Adherence, and Quality Scores. * Prepare and deliver operational reports. * Collaborate with cross‑functional teams to solve issues and improve internal processes. * Foster a positive, supportive, and organized team environment. Required Skills and Experience * Previous experience as a call center agent. * Minimum of two years of experience as a Call Center Supervisor. * Strong leadership, coaching, and conflict‑resolution abilities. * Excellent verbal and written communication skills. * Ability to analyze data and utilize CRM systems, phone platforms, and reporting dashboards. * Strong problem‑solving mindset with the ability to work in fast‑paced environments. * Availability for rotating or extended schedules if needed. * Advanced English level (C1\). * Must have a valid **VISA** and availability to travel to the USA for client‑led training. * Must be located in **Guatemala or Mexico**. Why Join Solvo GlobalThis is a unique opportunity to contribute to a growing international operation, influence team performance, and develop your leadership skills in a remote, collaborative environment. We are committed to building strong teams and providing meaningful career growth. \#Administrativa25 Job Type: Full\-time Pay: $25,000\.00 \- $30,000\.00 per month Work Location: On the road