Quality Supervisor

Description

Position Summary: Supervise and monitor quality management processes, ensuring compliance with hygiene and food safety regulations, and managing customer service. Key Highlights: 1. Ensures compliance with hygiene and food safety regulations. 2. Supports quality audits and manages action plans. 3. Collaborates in the implementation of food quality management systems. **Prosegaci SA de CV is seeking a Quality Supervisor in Ricardo B. Anaya \- San Luis Potosí, San Luis Potosi** ---------------------------------------------------------------------------------------------------------- **II.\- PRIMARY JOB OBJECTIVE (ROLE):** Supervise, monitor, and follow up on quality management processes across all areas, verifying compliance with Mexican Official Standard NOM-251-SSA1-2009, hygiene practices for food and beverage processing, and NMX-F-605-NORMEN-2015. **III\- KEY RESPONSIBILITIES:** * Supports the Quality Manager in quality audits of dining facilities. * Identifies health risks associated with food preparation. * Handles customer complaints regarding food presentation, providing timely and appropriate responses and implementing immediate action plans. * Supervises workers' exposure to hazards that may endanger their safety. * Manages customer action plans. * Maintains personnel files for each dining facility, consolidating information into individual files. * Collaborates in implementing the H System during each new account opening to achieve certification. **IV.\- SPECIFIC ACTIVITIES:** * Inspects organoleptic characteristics of food. * Implements the 5S methodology. * Verifies temperatures according to safety standards. * Requests water analysis reports (laboratory certificates) per dining facility. * Conducts shift supervision at the assigned dining facility (food presentation, flavors, equipment and utensil hygiene). * Trains newly hired staff on hygiene and occupational risk prevention, and verifies staff application of such practices. * Performs daily menu tastings at the central kitchen. * Supports the Quality Manager in implementing corrective measures at dining facilities. * Conducts follow-up on internal audits according to the program and plan established by the Quality Manager; resolves issues and submits evidence. * Completes the Fast Response Form (Rapid Response). * Responds via Action Plan (Ishikawa Diagram). * Conducts Risk Analysis. Description and details of activities: Implementation of Food Quality Management Systems.\*Implementation of ISO 14001 Environmental Management System. Implementation of food manufacturing and preservation processes to efficiently produce highest-quality products. Coordination with production departments to resolve incidents in food handling processes. Design and delivery of training courses on Hygienic Food Handling. Training, implementation, and monitoring of good hygiene practices to obtain the H Distinction. Drafting and interpretation of analyses, quality standards, and results. **EDUCATION: Technical Professional in Food and Beverages, Food Engineering, or Nutrition Degree.** **AGE: 25 to 35 years old** **GENDER: No preference.** **EXPERIENCE: 2 to 3 years in this position.** **Desired education level:** Higher education \- degree holder **Desired experience level:** Mid-level **Departmental function:** Customer service **Industry:** Food production *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69978d556200006300384a54\&source\=indeed*