Operations Coordinator CDMX

Description

Job Summary: We are seeking an Operations Coordinator for the Restaurant/Fast Food sector, responsible for supervising processes, coordinating teams, and ensuring compliance with regulations and strategic objectives. Key Highlights: 1. Works for the company with the best work environment 2. Supervises operational processes and compliance with standards 3. Coordinates work teams and ensures staff development ### **Looking for a Job?** ### **Would you like to work for the company with the best work environment?** ### **This is your opportunity!** ### **YELLOW BRANDS IS SEEKING YOUR TALENT** ### **We Are Looking For: Operations Coordinator (Restaurants, Fast Food)** **Requirements:** Experience: **Minimum 3 years as Operations Coordinator in the Restaurant / Fast Food industry** Bachelor's Degree: **Business Administration, Business Management, Nutrition, or related field** Flexible availability of working hours **Activity 1** **1** Continuously monitor operational processes across each store to ensure adherence to established standards and maintenance of expected quality levels. **2** Coordinate and supervise team performance at each store, providing necessary guidance to branch supervisors for proper fulfillment of operational responsibilities. **3** Ensure all stores comply with brand-specific regulations as well as those set by governmental institutions related to food safety, health, occupational safety, environmental protection, and other applicable regulations. **4** Supervise and coordinate continuous improvement initiatives, expansion projects, or operational changes aligned with the company’s strategic objectives. **5** Ensure compliance with established performance indicators or KPIs according to the organization’s defined strategy. **6** Supervise and ensure compliance with requirements of REV, REC, and internal audits. **Activity 2** **1** Monitor staffing levels across stores in accordance with authorized staffing plans. **2** Monitor staffing compliance and personnel turnover per store, and follow up on recruitment and selection processes. **3** Submit staff promotion requests to the Human Talent department, participating in the corresponding evaluation of each employee to properly fulfill the process. **4** Request and supervise completion of training programs in accordance with the annual training plan and operational training established by the relevant department. **5** Ensure staff compliance with the internal labor regulations, as well as procedures, policies, and guidelines established by the company. **6** Authorize additional payments to employees, such as overtime pay, bonuses, etc. **7** Request operational training from the relevant department to ensure employees’ knowledge of product preparation. **8** Timely evaluate the performance of direct reports to identify and provide feedback on improvement opportunities. **9** Supervise implementation of strategies designed to foster a positive work environment and motivate staff. **Activity 3** **1** Request appropriate resources from the Expenditure Coordination department and verify each requested expense. **2** Verify that staff maintain appropriate appearance, following established guidelines regarding attire, hygiene, and professional conduct. **3** Observe how staff interact with customers, ensuring adherence to customer service protocols, maintaining a friendly attitude, and resolving inquiries efficiently. **4** Ensure staff follow established procedures for sales, product and service handling, safety, and other internal store regulations. **5** Provide performance-based feedback to staff in alignment with achieved goals. **6** Ensure inventory counts reflect actual stock levels as reported by store supervisors. **7** Ensure compliance with requirements established by REV audits. **Activity 4** **1** Inform and ensure all store managers receive clear directives on commercial strategies to be implemented, communicating objectives and deadlines. **2** Coordinate appropriate allocation of resources (staff, materials, products) required for implementing commercial strategies at each store. **3** Organize training sessions or informational meetings for store staff on commercial strategies, ensuring full understanding of effective implementation. **4** Evaluate the impact of implemented commercial strategies on sales, customer satisfaction, and key performance indicators to ensure achievement of sales budget targets. **5** Adjust in-store pricing according to region and franchise-defined strategy. **6** Coordinate product and promotion additions or removals in stores as stipulated. **7** Ensure delivery processes are executed correctly. 8 Inform and ensure all store managers receive clear directives on commercial strategies to be implemented, communicating objectives and deadlines. 9 Establish action plans by region based on sales analysis and performance comparisons. 10 Prepare various reports: * Sales * Tickets * Customers * Combos * Promotions * Sales locations * Trends * Shifts For implementation of sales strategies. **Working Schedule: Monday to Sunday** * Day Off: Sundays **We Offer** Bi-weekly Payments Base Salary: $21,894 Monthly **10%** Punctuality Bonus: **Monthly (Paid proportionally per bi-weekly period)** **10%** Attendance Bonus: **Monthly (Paid proportionally per bi-weekly period)** Overtime Pay Statutory Benefits Savings Fund Employee Meals Free Uniforms Work Location: CDMX Would you like to schedule an interview? 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