Position Summary: We are seeking an IT Support Coordinator with expertise in operating systems, networks, and hardware, capable of diagnosing and resolving connectivity incidents. Key Highlights: 1. Solid knowledge of Windows and macOS operating systems. 2. Network management and hardware support (laptops, printers, phones). 3. Mobile device management and email platforms (Microsoft 365). At Pan American Composites, we are looking for IT Support Coordinator **Technical Skills:** * Solid knowledge of Windows and macOS operating systems. * Network management (DNS, DHCP, IP addressing, VPN, Wi-Fi, basic and advanced diagnostics). * Experience providing hardware support (laptops, desktops, printers, phones). * Management and configuration of mobile devices (Android / iOS, eSIM activation). * Knowledge of email platforms, Microsoft 365, Teams, and user administration. * Ability to diagnose connectivity failures, resolve incidents, and escalate to vendors when necessary. * Familiarity with ticketing systems and incident tracking. **We Offer:** * Statutory benefits * Grocery vouchers * Fixed schedule: Monday to Friday, 8 a.m. to 6 p.m. **Requirements:** * Proven experience (3 years) * Availability to commute to the corporate office one or two times per week (Periférico Arboledas) **Work Location:** Mexico-Querétaro Highway km. 39.5, Industrial Xhala, 54760 Cuautitlán Izcalli, Méx. Employment Type: Full-time Salary: $20,000.00 - $24,000.00 per month Benefits: * Company-provided mobile phone * Grocery vouchers Workplace: On-site employment