DISPATCH SERVICE ADVISOR

Description

Position Summary: Responsible for dispatching finished products, ensuring correct quantities and destinations, and supporting the national road safety strategy. Key Highlights: 1. Customer service for internal and external customers 2. Document control and report generation 3. Implementation and monitoring of road safety **Job Description** ------------------------- Execute finished product dispatch, ensuring dispatch of specified quantities and products per destination (customers or UNs), adherence to loading schedules, and support for monitoring the national road safety strategy. **Main Responsibilities** --------------------------------- * Telephone customer service for internal and external customers. * Receipt of monetary income: cash, checks, card payments, handover to cash collection personnel. * Shift reconciliation of cement and multi-product inflows and outflows. * Document control: scanning of delivery notes, forwarding physical delivery notes to accounts receivable, handling provisional documents, return forms, weighing tickets, etc. * Generation of cement and multi-product reports: daily shipments, inventories, dwell times, production volumes. * Preparation of railway documentation. * Implementation and monitoring of road safety: express checklists, risk route sheets, driver logbooks. * In the supervisor’s absence, assign tasks to technical staff and monitor operational status. **Job Challenges** -------------------- * Direct interaction with operators * Shift reconciliation * Customer interaction * Supervision of operator logbooks **Required Skills and Knowledge** ------------------------------------------ Education: * Industrial Engineering, * Engineering (various disciplines) * Bachelor’s Degree in Accounting * English language proficiency: B1 and above Required Experience: * Dispatch experience * Customer service experience within the cement and multi-product dispatch process. Required Knowledge: * Microsoft Office (Excel: beginner to advanced) Critical Competencies: * Customer Focus (5\) * Results Orientation (3\) * Problem Solving (3\) * Conflict Management (4\) * Process Management (3\) **Relationships** -------------- Internal: * Logistics and Service Manager * Plant Logistics Coordinator / CEDI Managers * Operations Supervisor External: * Pickup customers * Cash customers * Cash handling personnel **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and conduct business. We respect diversity, foster inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We promote an equitable culture to build a sustainable business and ensure the well-being and development of CEMEX employees