Call Center Supervisor

Description

Job Summary: We are seeking a Call Center Supervisor to lead teams, implement improvements, ensure achievement of objectives, and manage productivity metrics through coaching. Key Highlights: 1. Call center team leadership and management 2. Paid training and professional development 3. Focus on continuous improvement and strategies **My ideal job is a Call Center Supervisor position in Benito Juárez, Mexico City** -------------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure alignment with organizational goals and objectives * Identify and implement improvements * Monitor productivity metrics * Coaching * Implementation of methodologies and strategies * Follow-up, analysis, and agreements via WLA We Are Looking For: * Analytical ability * Strategic planning capability * Organizational and communication skills * Leadership and management skills * Critical thinking * Initiative * Negotiation ability * Active listening and decision-making skills Requirements: * Minimum age of 18 * Minimum 1 year of experience * Minimum verifiable incomplete bachelor’s degree (Trunca) * Strong verbal communication skills * Intermediate computer proficiency * Basic Microsoft Office suite proficiency Work Schedule: * 3:00 PM to 11:00 PM * Rotating days off (negotiable based on your performance metrics) We Offer: * Base salary of $13,500.00 * Bonus ranging from $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, thirteenth-month bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry level **Departmental Function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0b6dff39000038007104c8\&source\=indeed*