Industrial Engineer (After-Sales)

Description

Job Summary: Responsible for ensuring operational efficiency and customer satisfaction in after-sales processes, coordinating technical services and driving continuous improvement. Key Highlights: 1. Supervise and optimize after-sales service processes. 2. Implement continuous improvements in operational processes. 3. Opportunity for professional growth and an excellent work environment. **Service.** Job Objective: Ensure operational efficiency and customer satisfaction in after-sales support processes by coordinating technical services, continuous improvement initiatives, and performance indicator monitoring. **Responsibilities:** * Supervise and optimize after-sales service processes. * Coordinate customer service and follow-up. * Analyze KPIs and generate reports. * Implement continuous improvements in operational processes. * Coordinate with technical, logistics, and commercial departments. * Manage response times and service quality. * Develop customer loyalty strategies. **Requirements:** * Bachelor’s degree in Industrial Engineering or related field. * Experience in after-sales support, operations, or customer service. * Proficiency in KPI management and continuous improvement methodologies. * Knowledge of ERP systems and advanced Excel. * Strong communication, analytical, and problem-solving skills. * Customer-service orientation and teamwork focus. **We Offer:** * Competitive salary commensurate with experience. * Benefits exceeding statutory requirements. * Ongoing training. * Opportunity for professional growth. * Excellent work environment.Job Objective: Salary: $12,000\.00 \- $15,000\.00 per month Benefits: * Company parking Experience: * Industrial services: 1 year (Mandatory) Willingness to travel: * 50% (Desirable) Work location: On-site employment