Quality Manager, Operations

Description

Job Summary: We are seeking a Quality Manager to define, adjust, implement, and validate processes and tools, collaborating with internal departments and external suppliers. Key Highlights: 1. Participation in high-impact regional projects. 2. Professional development opportunities. 3. Benefits exceeding statutory requirements. At BCD Travel, we are looking for a **Quality Manager** to support national operations in defining, adjusting, implementing, and validating processes and tools. This role will collaborate closely with multiple departments as well as external suppliers. The incumbent will be responsible for creating, monitoring, and tracking process quality, as well as defining and executing corrective action plans when necessary. Additionally, they will serve as the central point of contact for globally or regionally defined standards and actively contribute to implementing BCD Travel’s global strategy. **Responsibilities:** * Define, implement, and evaluate operational quality processes. * Risk management, audits, and certifications. * Coordinate with internal teams and external suppliers to ensure compliance with standards. * Monitor quality indicators and execute continuous improvement plans. * Actively participate in global and regional projects. * Serve as the point of contact for implementing standards and procedures. **Requirements:** * Education: Bachelor’s degree or Engineering degree. * Languages: Advanced English (desirable). * Interpretation of ISO 9001 standards. * Excellent organizational and communication skills (oral and written). * Advanced proficiency in Microsoft Word, Excel, and PowerPoint. * Conflict resolution skills. * Practical knowledge of project management tools. **Desirable Certifications:** * **Six Sigma Yellow or Green Belt** * **PMP – Project Management Professional** * Other certifications in project or quality management will be considered a plus. **We Offer:** * Participation in high-impact regional projects. * Professional development opportunities. * Benefits exceeding statutory requirements. \#LI\-AG1