Dual Study Program – Computer Science with a Focus on Software Engineering or AI (m/f/d)

Description

Job Summary: Responsible for ensuring operational excellence of Customer Service in Latin America through CPFR/VMI and the Customer Portal, supporting decision-making for continuous improvement. Key Highlights: 1. Lead the implementation and consolidation of CPFR/VMI practices. 2. Manage drop-shipment operations and the Customer Portal. 3. Analyze KPIs to drive strategic decisions and improvements. **Job ID** R\-537065 **Date posted** 22 March 2026 **Job Description Summary** =========================== Join BD, one of the world’s largest medical technology companies, advancing healthcare by improving medical discovery, diagnostics, and care delivery. We have more than 65\.000 employees across 80 countries, working in manufacturing plants, sales offices, laboratories, corporate offices, and more. With a global presence, we partner with organizations worldwide to address some of the most challenging health issues. Shared Service Center (SSC) \- BD operates Shared Service Centers globally; SSCs use standardized platforms and tools to process information consistently, driving continuous improvement and sharing best practices. This enables efficient organization of activities, empowering local entities to focus their resources on business-critical operations during this new phase of growth. International Customer Service Specialist: Responsible for ensuring operational excellence of the Customer Service function in Latin America by implementing and consolidating CPFR/VMI practices, promoting collaboration, accuracy, and efficiency in joint planning with customers. Additionally, provides support to Order Management for drop-shipment operations, ensuring order accuracy and on-time delivery. Also manages end-to-end operations of the Customer Portal to deliver a seamless and up-to-date digital experience, and maintains and analyzes area KPIs to provide visibility and support data-driven decision-making focused on continuous improvement.**Job Description** =================== Key Responsibilities: * Implement and coordinate CPFR/VMI processes with regional customers through collaborative meetings, demand analysis, and inventory visibility, aiming to improve operational efficiency, reduce stockouts, and strengthen strategic collaboration. * Manage drop-shipment orders by monitoring progress, validating information with suppliers, and ensuring proper logistical coordination to guarantee order accuracy and on-time delivery. * Administer the Customer Portal, overseeing its content, coordinating technical enhancements, and ensuring availability to maintain traceability and audit readiness. * Manage and analyze Customer Service KPIs by collecting data, preparing reports, and conducting diagnostics to facilitate strategic decision-making and service quality improvements. * Serve as the liaison between Customer Service and internal departments such as Supply Chain, Logistics, Sales, and IT, participating in operational meetings, sharing insights, and aligning actions to ensure operational consistency and agile issue resolution. Requirements: * Bachelor’s degree in Business Administration, Engineering, International Trade, Logistics, or related Economics/Administration fields. * Must reside in Mexico City. * Advanced English proficiency. * 3–5 years of relevant experience. * Experience in CPFR and VMI processes (mandatory). * Experience managing drop-shipment orders and analyzing/interpreting KPIs. * Experience managing customer portals and self-service digital tools. * Preferred: Advanced knowledge of SAP (SD module – Order-to-Cash cycle), plus advanced technical proficiency in Excel and Power BI. * Competencies: Ability to manage multiple priorities simultaneously, strong analytical and data-oriented mindset, organizational and process-focused approach, effective communication and ability to handle complex conversations, customer-centric orientation and collaborative mindset, flexibility and adaptability to change. "BD values workplace equity and does not discriminate against any disability, class, ethnicity, age, religion, gender identity, or sexual orientation". Required Skills Optional Skills . **Primary Work Location** ========================= MEX Mexico City \- Lomas de Chapultepec**Additional Locations** ======================== **Work Shift** ==============