Collection Supervisor

Description

**General Objective** -------------------- Ensure the execution of the collection team’s policies, procedures, and standards in accordance with those established by the company to maintain healthy cash flow and prevent the generation of uncollectible accounts. **About R.H. Shipping** We are R.H. Shipping, and we grow day by day. Our mission is to transform people’s lives by providing global transportation solutions. We are responsible and disciplined in our pursuit of enabling every team member to achieve their personal, professional, and financial goals through the work we do together. Our core values form the backbone of our business and guide our hiring process: we are aligned, disciplined, inspiring, responsible, results-oriented, and transparent. **Job Objective** * Supervise collection executives to ensure they perform their duties in compliance with internal policies and procedures, thereby maintaining up-to-date financial leverage. * Review disputes related to delays and storage with the Operations Department to resolve client billing issues and reduce the percentage of overdue receivables. * Intervene internally or externally in dispute resolution processes arising from client operations to recover cash flow. * Propose solutions to the Credit & Collection Manager regarding specific cases for cash recovery. * Review the weekly report on the status of national and international receivables (aging of balances) to identify current and overdue billed receivables, thereby providing visibility to management for reporting to Executive Leadership. * Ensure timely transfer of necessary information for legal collections to law firms by collecting client files (account statements, invoices, operational tracking, commercial invoices, etc.) from collection executives so that the appropriate legal process can be initiated. * Assign new and existing accounts to collection executives (national and international) to balance portfolios both in value and number of clients, thereby achieving optimal results. * Identify the total amount of overdue receivables and track collection activities for accounts assigned to each executive, to provide feedback on next collection steps and determine deadlines—ensuring statuses are accurately reflected in the system for consultation, tracking, and compliance. * Supervise Treasury’s receipt of payment confirmations from clients resulting from requests for refunds of credit balances and/or erroneous deposits. * Confirm to Treasury significant amounts paid by clients and determine whether such payments represent advances or invoice collections. * Supervise the daily receipt of bank account statements paid by clients for consultation and integration into the revenue report shared with Executive Leadership. * Collaborate with the Operations team to follow up on internal credit notes, cancellations, or re-invoicing (due to date changes, tax data updates, billing discrepancies, or currency errors) to keep account statements updated. Key Competencies * Strong planning and organizational skills. * Strong results- and deliverables-oriented mindset. * Strong ability to communicate effectively and assertively. * High sense of urgency and proactivity. * Attention to detail and thoroughness. * Strong problem-solving ability. * Strong multitasking and project management capability. * Strong negotiation skills with suppliers. * High-level customer service skills. * Strong leadership and team supervision skills. * Strong oral and written English communication skills. * Strong collection skills across multiple channels (in-person, telephone, and electronic). * Analytical capability to review financial situations. * Knowledge of maritime, air, and land import/export operations for dry cargo, hazardous cargo, and oversized cargo. * Solid knowledge of Invoice 4.0 and CFDI review via SAT portal, plus advanced MS Excel proficiency. Education and Experience * Bachelor’s degree in Administration, Accounting, Commerce, or International Business. * Minimum 3 years of experience in collection processes within companies in this industry (freight forwarders or customs agencies). * Experience in Collections as a team leader. **Committed to Diversity** As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, R.H. Shipping recognizes that a diverse workforce—reflecting our community—is an integral and welcomed component of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively promote inclusion in all forms—both within our company and in interactions with customers, candidates, and partners. ### **Job Offer Details** **Vacancies** 1 **Area** CDMX