Summary: The Security Operations Center Operator monitors relevant events, supports reporting, and provides real-time alerts to ensure traveler safety and security. Highlights: 1. Monitoring relevant events to ensure security 2. Providing real-time information and alerts to users 3. Coordinating security incidents with management The selected candidate will be hired directly by Control Risks as a Security Operations Center Operator based in Mexico City. They will be responsible for monitoring relevant events in Mexico, with a particular focus on the state of Sinaloa, especially in areas surrounding locations frequently visited by the Client’s travelers. **Role tasks and responsibilities** * GPS tracking and traveler check\-ins during transfers. * Support the preparation of reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations. * Send real\-time information and alerts to users while they are en route. * Assist in developing standard tracking and communication protocols with travelers. * Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers. **Requirements*** Teamwork * Strong communication skills * Organized and able to multitask * Analytical thinking * High school diploma completed * Intermediate English level (minimum B1\) * Availability to work rotating shifts * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Planner)
Juan García
Indeed · HR
Juan García
Indeed · HR
