Customer service agent (french)

Description

Job Summary: We are seeking a Customer Service Agent fluent in French and English to provide first-level support and serve international customers. Key Highlights: 1. Provides first-level support to users 2. Serves international customers via phone, chat, and email 3. Opportunity for professional development at TCS At TCS Querétaro, we are recruiting French-speaking Customer Service Agents Requirements: - Availability to work from Querétaro offices (Pie de la cuesta, Campo militar, Jardines de la hacienda; assignment will be made once your selection is confirmed) - Minimum 70% spoken French - 70% spoken English - Availability for shift rotation - Minimum education level: high school diploma (proof required) Main Responsibilities: - Provide first-level user support - Serve international customers - Documentation and reporting - Ticket handling - Support via phone, chat, and email We Offer: - Permanent direct employment contract - 100% payroll salary Benefits: - 12 vacation days upon completion of the first year [additional days in accordance with law] - 25% vacation bonus - 30-day Christmas bonus - Major Medical Expense Insurance - Life Insurance - Monthly food vouchers worth $590 Be part of our team! Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or other characteristics. We encourage you to apply to our recruitment processes and build your career within our organization.-Requirements- Minimum education: Upper secondary education - General Baccalaureate 1 year of experience Languages: French, English Keywords: service, service, demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante