Job Summary: We are seeking a Technical Support professional passionate about Apple technology and customer service to provide first- and second-level support. Key Highlights: 1. Opportunity for career growth and continuous training. 2. Apple Certified Macintosh Technician certification. 3. Direct employment contract with the company and superior benefits. Vacancy: Technical Support - MacStore Vista Norte!! · MacStore is coming to Plaza Vista Norte, and we want you to be part of this exciting launch! · Our new branch will open in early June, and we are looking for Technical Support professionals passionate about technology, innovation, and customer service. · Interviews are about to begin. You could start your professional journey with us on that day. · MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across Mexico. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Statutory and superior benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increased based on seniority. 12 vacation days. Vacation premium. Profit-sharing up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career growth. Continuous training. Additional benefits after 3 months (permanent staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Interest in technology and Apple brand products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday rest). Willingness to undergo training at MacStore Napoles. -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist