Contact Center Supervisor

Description

Position Summary: We are seeking a Contact Center Supervisor to lead collections teams, monitor outreach activities, and develop debt recovery strategies at a leading credit management company. Key Highlights: 1. Leadership in collections teams 2. Development and implementation of collection strategies 3. Job stability Contact Center Supervisor Who Are We? A leading Mexican company in credit management, specializing in comprehensive services for managing credit and mortgage assets. With an outstanding track record in the industry, our company stands out for its commitment to excellence and innovation in the market. Responsibilities: Validate systems and connections. Review and analyze reports. Provide feedback to collection executives. Monitor collection executives’ outreach activities. Manage staff attendance. Follow up on pending procedures. Recognize employees who meet their performance indicators. Update projected staffing and executive rosters. Support personnel selection with the Recruitment team, as directed by the Assistant Manager. Maintain and modify processes. Participate in work meetings. Manage vacation schedules. Design work plans for overtime and/or additional shifts. Requirements: Completed high school education. Age between 21 and 45 years. Experience supervising a collections call center. Personnel management experience. Experience developing and implementing collection strategies. Knowledge of collection regulations. Intermediate Excel skills and Outlook proficiency. Schedule: Monday to Friday: 1:30 PM to 9:00 PM Rotating Saturdays: 8:00 AM to 3:30 PM and 12:00 PM to 8:00 PM We Offer: Competitive salary. Job stability. Statutory benefits from day one. Work location: Ignacio Allende 406, Toluca Centro. -Requirements- Minimum education: Upper secondary education – General High School Diploma 1 year of experience Age: between 23 and 45 years Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, team leader