Job Summary: We are seeking a Service Desk Analyst for technical support, responsible for problem resolution and customer service for IT systems. Key Highlights: 1. First point of contact for technical assistance to users 2. Technical problem resolution and incident management 3. Work schedule: 4 working days x 4 days off COMPUSOF MEXICO We are looking to hire a Service Desk Analyst to join our technical support team. The ideal candidate will have experience in problem resolution and solid knowledge of information technology (IT) systems. The Service Desk Analyst serves as the first point of contact for internal and external customers requiring technical assistance. The selected candidate must be capable of working under pressure and handling multiple tasks simultaneously. · Responsibilities: Coordinate and track field engineering activities. Serve as the first point of contact for users requiring technical support. Log and update incidents in the system. Perform problem resolution for logged incidents. Generate performance reports for area management. · Requirements: Technical degree in computer science or equivalent, or at least 1 year of relevant experience. Experience coordinating and tracking tickets assigned to field engineering. Prior experience in technical problem resolution. Practical knowledge of operating systems and productivity software (Microsoft Office, Adobe Acrobat, etc.). Ability to work under pressure and handle multiple tasks simultaneously. Skill to quickly and effectively diagnose and resolve technical problems. Conversational English proficiency. · We Offer: Christmas bonus. Vacation bonus. IMSS social security contributions. Training. · *Schedule: 4 working days x 4 days off. Are you interested? Don’t wait any longer—apply through this channel and start your process with the best option!. -Requirements- Minimum education: Upper secondary education - Professional Education T 1 year of experience Keywords: analyst, service