Position Summary: We are seeking a Service Desk Analyst for technical support, responsible for resolving issues and assisting internal and external users. Key Highlights: 1. Field engineering coordination and follow-up 2. First point of contact for technical support to users 3. Rapid and effective resolution of technical issues COMPUSOF MEXICO We are looking to hire a Service Desk Analyst to join our technical support team. The ideal candidate will have experience in problem resolution and solid knowledge of information technology (IT) systems. The Service Desk Analyst serves as the first point of contact for internal and external customers requiring technical assistance. The selected candidate must be able to work under pressure and handle multiple tasks simultaneously. · Responsibilities: Coordinate and follow up on field engineering activities. Serve as the first point of contact for users requiring technical support. Log and update incidents in the system. Resolve issues related to logged incidents. Generate performance reports for area management. · Requirements: Technical degree in computer science or equivalent, or at least 1 year of relevant experience. Experience coordinating and tracking tickets assigned to field engineering. Prior experience in resolving technical issues. Practical knowledge of operating systems and productivity software (Microsoft Office, Adobe Acrobat, etc.). Ability to work under pressure and handle multiple tasks simultaneously. Skill in diagnosing and resolving technical issues rapidly and effectively. Conversational-level English proficiency. · We Offer: Year-end bonus. Vacation bonus. IMSS registration. Training. · *Schedule: 4 working days x 4 days off. Are you interested? Don’t wait any longer—apply through this channel and start your process with the best option!. -Requirements- Minimum Education: Upper secondary education - Professional Education T 1 year of experience Keywords: analyst, service