Quality Analyst - Call Center

Description

Job Summary: Quality analyst for call center, responsible for providing feedback to agents, conducting calibrations, and developing strategies to improve service. Key Highlights: 1. Continuous improvement in telephone interactions 2. Development of support strategies 3. Support in training new staff LEADING CREDIT PORTFOLIO ADMINISTRATION AND RECOVERY COMPANY IN MEXICO CALL CENTER QUALITY ANALYST RESPONSIBILITIES: PROVIDING FEEDBACK TO TELEPHONE AGENTS TO IMPROVE INTERACTIONS CALIBRATIONS MONTHLY MONITORING REPORTS ONLINE, REMOTE, OR RECORDING-BASED MONITORING DEVELOPMENT OF SUPPORT STRATEGIES TO IMPROVE CALLS SUPPORTING TRAINING FOR NEWLY HIRED STAFF WE OFFER: Gross base salary $10,036 Statutory benefits Food vouchers Monthly productivity bonus Career growth SCHEDULE: Morning shift: Monday to Friday, 8:00 AM to 3:30 PM, and rotating Saturdays from 8:00 AM to 3:30 PM and from 12:30 PM to 8:00 PM Evening shift: Monday to Friday, 1:30 PM to 9:00 PM, and rotating Saturdays from 8:00 AM to 3:30 PM and from 12:30 PM to 8:00 PM REQUIREMENTS: 1 year of experience in a similar role in Contact Center, sales, collections, etc. (Call monitoring and calibrations) Age 22–45 years Gender: Unrestricted High school diploma (verifiable) Basic Office software skills (Word, Excel, Outlook) LOCATION: Centrum Park. Tlalnepantla APPLY NOW! -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: analyst, quality, qa, callcenter, teleoperador, telefonista, telephonist, telefonico