Printer Support Technician

Description

Position Summary: We are seeking a Service and Repair Technician for multifunctional devices with experience in brands such as Sharp, Samsung, HP, Lexmark, Ricoh, and knowledge of network connectivity. Key Highlights: 1. Proven experience in technical support for printers and multifunctional devices. 2. Extensive knowledge in repairing various brands of printing equipment. 3. On-site and remote troubleshooting, diagnostics, and technical consultations. Printing distributor is seeking: **Service and Repair Technician (multifunctional devices).** We are looking for Printing Equipment Technicians with experience in the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, among others. Familiarity with these brands is mandatory for hiring, as well as knowledge of network connectivity. Requirements: * Proven experience in technical support for printers and multifunctional devices. * Higher education certificate / Technical degree in systems, electronics, or related field. * Courses or certifications (Mandatory). * Extensive knowledge in repairing printers and multifunctional devices from brands including Sharp, Samsung, HP, Lexmark, and Ricoh. * Flexible schedule and willingness to travel. * Experience using and handling generic consumables. Main Responsibilities: * Respond to assigned tickets from the Help Desk either on-site or in the field. (Hardware/software troubleshooting, network connectivity issues, spare parts deliveries, consumables delivery, remote issue resolution, telephone technical consultations, support for external reports — travel allowances will be provided when assigned, equipment rehabilitation, diagnostics, and other related activities). * Track and close assigned tickets in the Help Desk system. * Maintain order and organization in report documentation. * Submit reports/manuals requested by the department head. * When working on-site (government or private institutions), comply with internal rules and programs. * Maintain primary communication with the Help Desk coordinator and direct supervisor. We Offer: * Working hours: Monday to Friday. * Statutory benefits **(IMSS at 100%, year-end bonus, vacation time, and vacation premium).** * Additional benefits **(grocery vouchers, life insurance, and savings fund).** **If you meet the profile, apply through this channel!** Salary: $15,000\.00 \- $17,000\.00 per month Benefits: * Life insurance * Grocery vouchers Workplace: On-site employment