Security Manager

Description

Ensure the proper functioning of processes, structures, and systems for the comprehensive security of guests, team members, facilities, assets, and hotel information through the implementation of preventive, operational, and corrective strategies aligned with brand standards, luxury, hospitality, legal compliance, and service excellence. **As Security Manager, you will be responsible for:** * Ensuring a safe environment for guests, visitors, team members, vendors, and facilities—protecting both the physical integrity of individuals and the material, financial, and reputational assets of the property. * Preventing, detecting, and mitigating risks related to theft, accidents, unauthorized access, fraud, internal or external threats, and any situation that could compromise operations or the guest experience—always balancing high security standards with exceptional service. * Developing, executing, and updating security policies, procedures, protocols, and strategic plans aligned with company standards and applicable local legal regulations. * Supervising CCTV systems, alarms, access control, monitoring, preventive patrols, internal investigations, and security audits—ensuring efficient, preventive, and discreet operations across all hotel areas, including public, private, administrative, and service zones. * Leading immediate and strategic responses to critical situations such as fires, evacuations, accidents, threats, disturbances, natural phenomena, or high-risk incidents—ensuring accurate documentation and reporting. * Leading the Safety and Hygiene Committee, monthly meetings, periodic facility inspections, Emergency Plans, and investigations of occupational accidents and incidents. * Coordinating Hurricane Brigade operations in accordance with climatic conditions—keeping the Executive and Operational Committees informed and aligned. * Designing and maintaining up-to-date Emergency, Contingency, Evacuation, and Business Continuity Plans; coordinating periodic drills; leading emergency brigades; and serving as the primary liaison with government authorities, civil protection agencies, security forces, fire departments, and medical services—ensuring an effective, organized, and professional response. * Ensuring all security processes are executed with discretion, professionalism, and a hospitality focus—protecting guest privacy, comfort, and trust without compromising their experience. * Coordinating special protocols for VIP guests, executives, celebrities, high-profile groups, corporate events, and special activities—through tailored personal protection strategies, access control, operational logistics, and risk prevention measures adapted to each scenario. * Leading the security department’s operational structure through talent management—including recruitment, training, supervision, performance evaluation, talent development, and continuous staff development. * Establishing standards for discipline, appearance, ethics, confidentiality, guest service, and responsiveness—fostering an organizational culture rooted in prevention, operational excellence, teamwork, and continuous improvement—ensuring efficient coverage according to occupancy levels, events, and operational needs. * Ensuring compliance with—and staying current on—applicable laws, regulations, and standards related to security, civil protection, occupational health, and company operations. * Conducting investigations, incident/accident reports, risk analyses, loss prevention programs, internal and external audits, and proper administration of budgets, resources, and equipment within the department. * Coordinating and ensuring safe, efficient, and timely transportation of team members and guest transfers—supervising routes, vehicles, drivers, and security protocols—to protect passengers and deliver reliable, comfortable service aligned with hotel standards. * Responsible for preparing and submitting corporate reports and systems per corporate guidelines, as well as Corporate Security Audits. **Why do team members enjoy working with us?** We are committed to living our mission together: "By putting people first, we ensure team members become family, guests become owners, and owners become the heart of everything we do." Our Values * Hospitality * Integrity * Leadership * Teamwork * Accountability * Now **To succeed in this role, you must possess the following minimum qualifications and experience:** * Bachelor’s degree in Administration, Criminalistics, Civil Protection, Hospitality and Tourism, or a related field. * Academic degree certificate. * Advanced English proficiency. * Five (5) years of experience in the hospitality industry. * Comprehensive hotel security and asset protection management. * Experience designing and implementing security protocols, risk prevention, and control measures. * Proficiency with CCTV systems, alarms, access control, and monitoring platforms. * Crisis, emergency, evacuation, and operational continuity management. * Loss prevention, internal investigations, and incident handling. * Knowledge of legal regulations, civil protection, occupational health, and hotel security standards. * Preparation of executive reports, audits, and performance indicators (KPIs). * Budget, resource, operational personnel, and security technology management. * Experience forming brigades, conducting drills, and building response teams. * Administrative software and operational control system proficiency. **In this position, it would be advantageous to demonstrate the following capabilities and distinctions:** * Strategic leadership and direction of multidisciplinary teams. * Decision-making under pressure and management of critical situations. * Effective communication and interdepartmental coordination. * High level of discretion, professional ethics, and confidentiality. * Conflict resolution and negotiation skills. * Service orientation and luxury guest experience expertise. * Analytical thinking and proactive risk prevention. * Planning, organization, and attention to detail. * Adaptability and rapid response to operational changes. * Teamwork and collaboration with operational departments. * Focus on continuous improvement and a preventive culture. When you join Hilton Grand Vacations, you join a dedicated team committed to helping Owners and Guests worldwide make every vacation memorable. Hilton Grand Vacations is a leading vacation ownership company that brings our guests’ vacation dreams to life. We provide equal employment opportunities and value diversity within our company. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability. We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and enjoy other employment benefits and privileges. Please contact us to request accommodations.