Job Summary: We are seeking a Service Advisor to contact customers, register work orders, and keep customers informed, following departmental processes and policies. Key Highlights: 1. Company with 69 years of experience in the automotive market. 2. Certified by “Great Place to Work”. 3. We value your talent and effort. **ZAPATA ///** **Company with 69 years of experience in the automotive market, certified by “Great Place to Work”.** **FORD ZONA ESMERALDA** **Hiring for:** **SERVICE ADVISOR.** **Purpose:** Customer contact and registration of Work Orders across various portals, to keep customers informed, in accordance with departmental processes and policies. **Requirements:** **\-Age:** Over 23 years old. **\-Education:** Completed high school. **\-Location:** FORD ZONA ESMERALDA **\-Experience:** Two years in the service area. **\-Specific knowledge:** Service Advisor. **\-Driver’s license:** Valid and mandatory. **\-Willingness to travel:** Yes. **Skills / Competencies:** · Customer service; conflict resolution · Vehicle operation · Technical reporting (basic) · SAP proficiency · Basic mechanical knowledge · Adherence to and follow-up on processes **Main Responsibilities:** · Schedule and record appointments in the system (brand portal and SAP). · Receive vehicles coming in for service, including parking and completing vehicle reception forms. · Register the vehicle and assign it a parking location. · Create work orders in the system and validate active campaigns on vehicles to add services or apply warranty coverage. · Deliver the vehicle to the workshop and park it in the waiting area pending technician assignment. · Receive workshop quotations and send them to customers for authorization; receive customer authorization and inform the workshop. · Request parts when applicable, inform customers about expected delivery times and repair duration. Confirm the vehicle · Upon completion, and specify available pickup times. · Generate pre\-invoices in SAP We value your talent and effort; we offer an attractive salary. **We Offer:** $9,500 monthly as base salary \+ Commissions **Statutory Benefits:** Social security Vacation days 15-day year-end bonus **Additional Benefits:** Life insurance Major medical expense reimbursement program Maternity and bereavement assistance Cafeteria service Profit sharing Uniforms **Work Schedule:** Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 2:00 PM (must have schedule flexibility to cover shifts). **Work Location:** FORD ZONA ESMERALDA. Employment Type: Full-time Salary: $8,400\.00 \- $9,500\.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Medical expense insurance * Life insurance * Cafeteria service * Free uniforms Workplace: On-site employment