Night Shift Receptionist SLS Cancún

Description

Job Summary: We are seeking a Receptionist with experience in luxury hotels to ensure exceptional service, manage check-ins/outs, and attend to guest needs at SLS Cancún. Key Highlights: 1. Experience in reception or concierge at a luxury hotel (preferred) 2. Proactive attitude and customer service focus 3. Desirable knowledge of OPERA PMS, OPERA CLOUD Company Description Step into the heart of Puerto Cancún’s luxurious marina community—one of the most desirable locations in all of Cancún. Breathe in the ocean air. Relax in a balcony hammock. Enjoy the sun and ambiance at Bungalow Beach Club. Indulge at the spa. Take a swing on an 18-hole course. Recharge in a beautiful suite. Welcome to SLS Cancún—a Caribbean siren calling you to its shores. Job Description Key Responsibilities: * Understand the check-in and check-out processes, as well as registration for Day Pass, Beach Pass, and Restaurant. * Know the hotel’s services and activities. * Understand the scope of decisions required when handling guest and customer incidents and complaints. * Ensure proper cash handling, as well as secure use of data (credit/debit cards and personal information). * Know the hotel’s regulations and policies. * Manage internal and external call flow. * Assist guests and customers with any needs. * Control access for customers and guests entering through the main Lobby entrance. * Deliver personalized, courteous service aligned with reception operational standards and procedures. * Request an open voucher (mandatory) to guarantee coverage for incidental and additional charges. * For direct-pay reservations (domestic), confirm whether a tax invoice is required and enter the details into the Opera system. * All responsibilities listed herein are illustrative and not exhaustive; they may vary based on the hotel’s operational needs and service objectives. Requirements * Prior experience in reception or concierge at a luxury hotel (preferred). * Proactive attitude and customer service focus. * Knowledge of OPERA PMS, OPERA CLOUD is desirable. Additional Information Prior experience with Opera or a related system Fluency in English; additional languages are an advantage. Our Commitment to Diversity \& Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.