Production Support Engineer (L2/L3) – Java, SQL, Unix

Description

Summary: This role involves analyzing and resolving application issues, identifying defects, managing incidents, and improving application stability through various technical and communicative responsibilities. Highlights: 1. Work actively to analyze and resolve application issues 2. Improve application stability and performance 3. Automate failures using machine learning techniques **Java Support Software Engineer** **Top Skills\- Java, SQL, Unix** RESPONSIBILITIES: * Work actively with team members to analyze and resolve application issues * Identify defects, discrepancies, and trends by ways of code debugging or log analysis * Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas * Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly * Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health\-restoration, with a focus on continuous measurement of risk and cost. * Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them * Challenge existing application setup, processing and suggest different ways to solve problem or improve stability * Actively participate in Change management process with view to manage risk in production environment * Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency * Develop reports that provide trending statistics to track and manage application health and support service performance * Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre\-hire MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree and software development experience MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB: * Computer Science concept of Data Structures in practical use cases * Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues * Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders * One of the following Structured or Object Oriented programming languages: Java Experience on SQL Experience on Linux/Unix. Ofrecemos prestaciones de ley y superiores, esquema remoto, 100% nómina Tipo de puesto: Tiempo completo, Por tiempo indeterminado Sueldo: $45,000\.00 \- $65,000\.00 al mes Escolaridad: * Licenciatura terminada (Deseable) Experiencia: * Java: 4 años (Deseable) * SQL: 4 años (Deseable) * Linux: 4 años (Deseable) * UNIX: 4 años (Deseable) Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo remoto