Job Summary: We are seeking an IT Engineer to provide comprehensive technical support for equipment, networks, and systems, contributing to operational efficiency and business continuity within a dynamic environment. Key Highlights: 1. Promotes professional development in a dynamic and technology-driven environment. 2. A role with both operational and strategic focus on technological improvements. 3. Offers continuous training and an excellent working environment. **Position: IT Engineer (Technical Support)** **About Us** We are a leading corporate group specializing in HVAC solutions, focused on innovation, customer service, and sustained growth. Our operational model is technology-driven, where digital tools and technological infrastructure are critical to business efficiency. We foster the professional development of our employees within a dynamic, results-oriented environment with a strong emphasis on technology. **Job Objective** To provide comprehensive technical support to the corporate group, ensuring proper operation of equipment, networks, and systems, thereby contributing to operational efficiency and business continuity. **Key Responsibilities** * Provide technical support to end users (hardware and software) * Install, configure, and maintain computing equipment * Support structured cabling and network infrastructure * Perform preventive and corrective maintenance on equipment * Manage and track internal incidents * Provide support for digital platforms, email systems, and access controls * Maintain and update the IT equipment inventory * Support implementation of technological improvements **Required Profile** * Age: 23 to 35 years (approx.) * Education: Bachelor’s degree in Systems Engineering, IT, Computer Science, or related field * Experience: 1–2 years in technical support * Knowledge of hardware, software, and networking * Service-oriented mindset, organizational skills, and problem-solving ability **Job Focus** * 70% operational (technical support, maintenance, user assistance) * 30% strategic (proposing improvements, optimizing technological tools and processes) **Desirable Requirements** * ERP system experience (Odoo preferred) * Willingness to travel **Work Schedule** **Paid Week:** * Monday to Friday, 08:00–17:30 hrs (1-hour lunch break) **Unpaid Week:** * Monday to Thursday, 08:00–17:30 hrs (1-hour lunch break) * Friday, 08:00–16:00 hrs (45-minute lunch break) **Benefits and Organizational Culture** * Monthly productivity bonus (based on performance and achievement of IT objectives) * Employee loan fund * Major medical expense insurance * Continuous personal and professional development training * Academic advancement support * Monthly team-building activities * Excellent working environment focused on employee development **Additional Time Off** * December 24 * December 25 * 1 day during Holy Week * Half-day off on birthday * **Short Fridays (approximately 2 per month, according to internal calendar)** **Additional Compensation** * Punctuality and attendance bonuses * Incentive program based on achievement of IT department objectives * Career development plan and continuous training within the corporate group **What We Are Looking For** We seek a highly responsible individual with a strong service orientation and passion for technology—someone who enjoys both fieldwork (infrastructure, cabling, equipment) and digital support, and who proactively proposes improvements to enhance the corporate group’s technological efficiency. **Apply now and grow with us. :)** Employment Type: Full-time, Indefinite-term contract Salary: $13,000\.00 \- $16,000\.00 per month Benefits: * Major medical expense insurance * Company-provided mobile phone * Complimentary uniforms Work Location: On-site employment