Position Summary: We are seeking a passionate Contact Center Leader with expertise in technology, leadership, and continuous improvement to lead our technical support team and ensure high-quality customer service. Key Responsibilities: 1. Lead and develop a technical support team 2. Monitor performance and implement continuous improvements 3. Collaborate with other departments to optimize service **Join our team and take customer experience to the next level!** At **VENTEKS**, we are an innovative company focused on electronic design and development of technological solutions. We are looking for a passionate **Contact Center Leader** who is enthusiastic about technology, leadership, and continuous improvement. **Why work with us?** * **Hybrid** work model (a genuine balance between work and life) * Competitive salary \+ **performance bonuses** * **Professional growth** and ongoing development * Educational support (starting from the 6th month) * Excellent working environment and collaborative culture You will be responsible for leading the technical support team, ensuring efficient, effective, and high-quality service to our customers—directly contributing to the continuity and success of our technological solutions. **What will you do?** * Lead, guide, and develop the technical support team * Monitor performance and implement continuous improvements * Manage customer service platforms (chat, email, and phone calls) * Track incidents, customers, and vendors * Analyze reports and make strategic decisions * Train the team on processes and tools * Collaborate with other departments to optimize service **What are we looking for?** * Minimum of **1 year of experience leading support or call center teams** * Proficiency with tools such as **Zendesk, GSuite, and ticketing systems** * Leadership, analytical, and problem-solving skills * Technical knowledge of **software and hardware** * Strong organizational skills and results-oriented mindset * **Availability to work** an 8-hour shift within an operating window of **7:00 to 23:00 hrs** * Hybrid work modality * **2 days off per week** **We offer** * Base salary of **$15,000 MXN monthly** * Performance bonus of up to **$1,000 MXN monthly** * Benefits exceeding statutory requirements If you are passionate about leading teams, improving processes, and delivering exceptional experiences, **we want to meet you!** Apply now and become part of a company where your talent truly makes a difference. Employment type: Full-time, indefinite-term contract Salary: Up to $15,000\.00 MXN per month Benefits: * Educational support * Option for indefinite-term contract * Major medical expense insurance * Discounted cafeteria service * Company-provided mobile phone Experience: * Customer service: 1 year (Preferred) Work location: Hybrid remote in 45040, Chapalita Sur, Jal.