Customer Service – Credit Department

Description

**Credit and Collections Assistant** At El Nuevo Mundo, we pride ourselves on being a company committed to exceptional service and customer care, delivering personalized attention to meet our customers’ needs. For over 100 years, we have consistently offered high-quality fashion products for the entire family — including footwear, fabrics, curtains, home décor, household goods, linens, notions, and much more — at fair prices. Today, El Nuevo Mundo operates 14 branches located in major cities across Mexico, including Mexico City, Monterrey, Guadalajara, Tampico, Acapulco, Veracruz, Querétaro, and Cuernavaca, as well as a fabric distribution center. **Requirements** * Flexible availability for full shifts * Prior experience in customer service preferred * Strong verbal communication skills * Proactive attitude **Responsibilities:** * Direct and timely customer assistance * Delivering account statements and clarifying inquiries with customers * Issuing credit cards and registering them in systems * Making reference and account holder verification calls * Participating in inventory counts **We Offer** * Biweekly payroll * Uncapped commissions * Statutory benefits * Attendance and punctuality bonus * Employee discounts at stores * Life insurance * Grocery vouchers (10%) * Savings fund contribution (10%) * Subsidized cafeteria * Two rotating midweek breaks * Dedicated rest area Salary: $10,700\.00 \- $11,000\.00 per month Benefits: * Life insurance * Discounted cafeteria service * Grocery vouchers Workplace: Onsite employment