Home Collection Agent

Description

Job Summary: A leading telecommunications company is seeking a Home Collection Agent and Collector for home visits, payment negotiation, and equipment recovery. Key Responsibilities: 1. Conduct home visits to recover outstanding payments and equipment 2. Negotiate payment agreements and retain customers 3. Coordinate with operations and report status A major telecommunications company is seeking a **Home Collection Agent and Collector** with knowledge of the metropolitan area, experience in collections management, cash handling skills, and flexible availability. Location: Tampico, Tamaulipas. Vacancies: 2 Age: 25 to 45 years **RESPONSIBILITIES:** * Conduct home visits to recover overdue payments and/or **recover installed equipment**, such as ONUs, routers, decoders, etc. * Negotiate payment agreements with delinquent customers and document evidence of delivery or recovery. * Record information from each collection activity in physical or digital format and submit daily visit status reports. * Provide respectful and empathetic customer service, always aiming to **retain customers or facilitate reconnection.** * Coordinate with the operations team for delivery of recovered equipment and route tracking. * Comply with safety guidelines, institutional image standards, and information confidentiality requirements. **REQUIREMENTS:** * **Field collections experience** or similar roles involving direct customer interaction and debt recovery. * **Valid motorcycle driver’s license** and responsible motorcycle operation (work unit provided). * **Basic knowledge of telecommunications equipment** (modems, routers, decoders) to assist identification and recovery. * **Excellent verbal communication and negotiation skills.** * Proactive attitude, organizational skills, and results-oriented mindset. * Ability to work independently and collaboratively. * Preferred: Basic familiarity with local routes in the coverage area (Tampico, Madero, Altamira). **SKILLS:** * Articulate communication * Customer service orientation * Numerical proficiency * Responsibility * Honesty Employment Type: Full-time Salary: $9,328.00 per month Benefits: * Free uniforms * Grocery vouchers Relocation/commuting capability: * Tampico, Tamps.: Ability to commute to work without difficulty or plan relocation before starting employment (Mandatory) Application Question(s): * Do you have letters of employment recommendation? * Do you hold a valid driver’s license and are you able to operate a motorcycle and/or standard vehicle? Education: * Completed high school diploma (Mandatory) Experience: * Home collections: 1 year (Mandatory) Work Location: On-site employment