VOIP Network Analyst (Linux, Vicidial, Asterisk Support)

Description

Job Summary: Support the execution of system processes to ensure optimal operation of VOIP platforms, performing configuration, monitoring, and analysis. Key Highlights: 1. Comprehensive support for VOIP platforms (Vicidial, Asterisk) 2. Configuration and maintenance of VOIP dialing systems 3. Call quality monitoring and telephony security Job Posting VOIP Network Analyst (Linux, Vicidial, Asterisk Support) Location: Miguel Hidalgo, Mexico City Company: RECUPERACION EXITOSA DE LATINOAMERICA Posted on May 14, 2026 Valid until July 31, 2026 Net Monthly Salary $18,000\.00 Apply Reference Number: 21135432 Description Your objective will be to support the execution of all system processes to ensure the proper functioning of our inbound and outbound VOIP platforms. You will report directly to the Network/VOIP Manager. What will you do daily? (Key Responsibilities): Configuration and Maintenance: Assist in the installation and configuration of VOIP dialing systems such as Vicidial, elastic, and isabel. Manage trunk configurations (IP, E1\) and channels (inbound/outbound). Configure call routing, IVRs, dial plans, and softphone terminals. Manage user provisioning, deprovisioning, and profiles on dialing servers. Perform preventive and corrective maintenance on servers. Monitoring and Support: Actively monitor call quality, local telephony network, and provider SLAs. Provide immediate solutions to call-related issues. Monitor telephony security. Analysis and Reporting: Generate telephony usage reports (CDR) and telephony performance reports. Propose improvements to optimize and streamline departmental processes. Requirements * Required academic level: Bachelor's degree * Academic status: Intern * Required field of study (related): Computer Systems Engineering with Networking specialization * Experience: 4 \- 5 years as a VOIP Network Analyst (Linux, Vicidial, Asterisk Support) * Knowledge and tools: + Operating Systems: Linux (Red Hat, CentOS, or others) + IP Telephony: Vicidial, elastic, isabel, Asterisk + Networking: Layer 3 switches, firewalls, VPNs * Language(s): * Skills and competencies: + Logical-Mathematical Reasoning + Strategic Planning + Teamwork + Communication + Results Orientation + Commitment + Critical Thinking + Analysis and Problem Solving + Proactivity + Work Quality * Candidate Availability: + No travel required Schedule Monday to Friday Full-time 09:00 \- 19:00 Schedule Clarification: Schedule is Monday to Friday, 9:00–18:30, including one-and-a-half-hour lunch break; Saturdays, 9:00–14:00 Functions and Activities * Manage trunk configurations (IP, E1\) and channels (inbound/outbound). * Assist in the installation and configuration of VOIP dialing systems such as Vicidial, elastic, and isabel. * Generate telephony usage reports (CDR) and telephony performance reports. * Configure call routing, IVRs, dial plans, and softphone terminals. The company offers * Statutory benefits * Indefinite-term contract Recruitment Process * Initial interview * Assessments * Contract signing * Start date of your recruitment process: May 14, 2026 * Recruitment process duration: 1 Week About this opportunity