Tracking Analyst

Description

Position Summary: We are seeking a Service Desk Analyst with experience in technical problem resolution and solid IT knowledge to provide internal and external support. Key Highlights: 1. First point of contact for technical assistance to users. 2. Technical problem resolution and incident tracking. 3. Coordination and tracking of field engineering. **COMPUSOF MEXICO** We are looking to hire a Service Desk Analyst to join our technical support team. The ideal candidate will have experience in problem resolution and solid knowledge of information technology (IT) systems. The Service Desk Analyst serves as the first point of contact for internal and external customers requiring technical assistance. The selected candidate must be capable of working under pressure and handling multiple tasks simultaneously. **Responsibilities:** * Coordinate and track field engineering activities. * Serve as the first point of contact for users requiring technical support. * Log and update incidents in the system. * Resolve problems related to logged incidents. * Generate performance reports for area management. **Requirements:** * Technical degree in computer science or equivalent, or at least 1 year of relevant experience. * Experience coordinating and tracking tickets assigned to field engineering. * Prior experience in technical problem resolution. * Practical knowledge of operating systems and productivity software (Microsoft Office, Adobe Acrobat, etc.). * Ability to work under pressure and handle multiple tasks simultaneously. * Skill in quickly and effectively diagnosing and resolving technical problems. **We Offer:** * Year-end bonus (aguinaldo). * Vacation bonus (prima vacacional). * IMSS social security contributions. * Training opportunities. * Monthly food voucher card. ***Are you interested?*** ***Don’t wait any longer—apply through this channel and begin your process with the best option!***