Senior Process Analyst / BPM Lead

Description

Job Summary: Senior Process Analyst / BPM Lead to design, document, and optimize Customer Journeys and system processes, aligning customer experience with business objectives. Key Highlights: 1. Customer Journey and end-to-end process design and optimization 2. Alignment with customer experience and business objectives 3. Stability and professional development **SATORITECH is seeking a Senior Process Analyst / BPM Lead in Tizapan San Angel \- Coyoacán, Mexico City** ------------------------------------------------------------------------------------------------------- A telecommunications company is looking for a **"Senior Process Analyst / BPM Lead;** ***Job Objective;*** Design, document, and optimize end\-to\-end Customer Journeys and system processes, ensuring alignment with customer experience, business objectives, and regulatory guidelines to reduce operational friction and enable digital efficiency. **What Do You Need?** * Degree in Business Administration or related field * Minimum 3 to 6 years of experience as a Senior Process Analyst * Knowledge: Scrum methodology, Design Thinking, ISO standards, ISO standards * Software: Visio, Miro, Jira, Office 365 **Benefits:** * Base salary * Statutory benefits * Work schedule: Monday to Friday * Stability and professional development **Apply now via this channel with your updated CV!** **Desired Education Level:** Bachelor's degree \- completed **Desired Experience Level:** Expert level **Departmental Function:** Marketing / PR / Communications **Industry:** Telecommunications **Skills:** * Leadership * Conflict resolution * Teamwork *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699669333400003300203bf7\&source\=indeed*