Monitoring Analyst

Description

Job Summary: We are seeking a Monitoring Analyst to ensure the operational continuity of critical services through timely dispatch of alerts and incident management. Key Highlights: 1. First line of response to ensure operational continuity of services. 2. Ticket management under the ITIL framework. 3. Effective communication for incident escalation. Join our team as a Monitoring Analyst! We connect talent with the best technology opportunities. Currently, we are looking for a **Monitoring Analyst**, a key position to ensure the operational continuity of critical services. Job Objective You will serve as the first line of response, responsible for dispatching alerts generated by monitoring tools, ensuring each incident is escalated promptly to the correct resolution group. ️ What technical knowledge are we looking for?* **Education:** Bachelor’s degree in Systems Engineering or related field (graduated or degree completed preferred). * **Experience:** Minimum 1 year in similar support or monitoring roles. * **Networks and Infrastructure:** Solid understanding of networking fundamentals (IP, DNS, connectivity) and recognition of IT components (servers, services). * **Monitoring Tools:** Experience interpreting dashboards, alerts, and severity levels (Manage Engine experience preferred). * **Ticket Management (ITSM):** Proficiency in Incident and Event Management processes under the **ITIL** framework. * **Technical Analysis:** Ability to read logs and identify basic errors. Your Key Responsibilities* **Continuous Monitoring:** Real-time dashboard surveillance for alert detection. * + ️ **Validation:** Classify alerts by severity, impact, and detection of duplication. * **Documentation:** Create tickets with clear and accurate technical information. * **Escalation:** Effective communication with internal L2/L3 teams and external vendors. * **Follow-up:** Monitor incident status until formal closure. Desired Skills* Attention to detail and sense of urgency. * Strict adherence to processes and runbooks. * Ability to handle pressure during simultaneous alerts. * Logical thinking to identify event patterns. What You Should Know* **Work Location:** Mexico City (Airport Zone), **100% on-site**. * **Schedule:** **24/7** shift pattern with a **4-day work schedule of 12 hours each**, followed by 4 days off. * **Language:** Spanish. **Are you ready to take the next step in your professional career?** Apply now and join a leading IT services team!