IT Support and Continuity Analyst

Description

Position Summary: Responsible for ensuring operational continuity and providing specialized technical support, guaranteeing platform availability through incident management, monitoring, and continuous improvement. Key Highlights: 1. Incident Management and Technical Support 2. Operational Continuity and Monitoring 3. Analysis, Documentation, and Continuous Improvement **Job Description** ---------------------- Responsible for ensuring operational continuity and providing specialized technical support, as well as guaranteeing platform availability. Job Responsibilities: Incident Management and Technical Support: * Address and resolve incidents related to critical infrastructure and applications. * Escalate promptly to higher-level teams or vendors when necessary. Operational Continuity: * Execute continuity and recovery plans in response to failures or contingencies. * Participate in periodic recovery tests and simulation exercises. Monitoring and Prevention: * Monitor the status of systems and services to detect anomalies. * Implement preventive actions to reduce interruption risks. Analysis and Documentation: * Document incidents, solutions, and procedures in the knowledge base. * Prepare availability and SLA compliance reports. Continuous Improvement: * Propose improvements to continuity processes, tools, and policies. * Collaborate on technology upgrade and resilience projects. Context: This role combines reactive incident response with proactive measures and risk analysis to minimize disruptions and ensure compliance with Service Level Agreements (SLAs).**Candidate Requirements** -------------------------- * Bachelor’s degree in Computer Systems Engineering, Computer Science, or related field. * 2\-4 years of experience in technical support and operational continuity management. * Experience handling critical incidents and recovery plans. * Knowledge of operating systems (Windows, Linux). * Knowledge of networks and connectivity. * Familiarity with monitoring and incident management tools (ITSM). * Knowledge of continuity plans. * Databases: Querying (SQL) (MySQL / Oracle / SQL). * ITIL Foundation certification preferred. **Selection Process** ------------------------ Join our team and become part of Falabella’s transformation: 1\. Apply to this position. 2\. Check your email. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose \- Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront—driving our constant reinvention to deliver the best shopping experience at every touchpoint with us.