**Work Summary:** Provides operational system support to ensure effectiveness, efficiency, accuracy, and availability of systems for end users. Guides and motivates less experienced team members. **Key Responsibilities:** Performs routine maintenance, facilitates customizations and changes, and ensures system recovery from major failures. Leads technology onboarding for new employees, including computer setup and delivery, and system access provisioning. Resolves issues that are not yet apparent and performs authorized changes and updates to current systems. Conducts preventive maintenance on IT (Information Technology) systems and networks. Monitors system performance and accuracy. Performs complex root cause analysis to identify issues. Guides and mentors less experienced security analysts. Documents knowledge and solutions for enterprise-wide use. **Skills:** Process Optimization \- Understands the most effective and efficient processes to get work done, focusing on continuous improvement. Access Management \- Manages access to services using required processes and tools to grant appropriate rights and deny access to unauthorized users in compliance with policy. IT Operational Support \- Executes ongoing activities and procedures necessary to manage and maintain IT services to deliver agreed service levels. Administrative Knowledge \- Ensures perspectives, ideas, experiences, and information are available at the right place and time, using required processes and tools to enable informed decision-making. Problem Management \- Controls the lifecycle of all problems using required processes and tools to proactively prevent incident recurrence and minimize adverse impact on the organization. Service Request Fulfillment \- Manages a service request through its lifecycle efficiently and professionally using required processes and tools to maintain customer satisfaction. Service Asset and Configuration Management \- Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information. Service Level Management \- Ensures delivered service quality meets agreed levels using required processes and tools to maintain customer satisfaction. System Change Management \- Controls the lifecycle of all system changes using required processes and tools to enable beneficial changes with minimal disruption to IT services. Problem Diagnosis \- Diagnoses and resolves the problem identified by the customer using appropriate departmental standards to meet customer expectations. Problem Resolution \- Resolves problems and can guide others in effective problem resolution through a systematic analytical process leveraging industry-standard methodologies to ensure problem traceability and customer protection; determines assignable cause; implements data-driven, robust solutions; identifies systemic root causes; and ensures implementation of measures to prevent recurrence. Project Problem and Risk Management \- Manages the process to identify, assess, and prioritize problems and risks according to recommended tools and disciplines. Drives actions to minimize, monitor, and control risks and problems, and to maximize the most positive possible outcomes. Valuing Differences \- Recognizes the value that diverse perspectives and cultures bring to an organization. **Education, Licenses, and Certifications:** A tertiary, university, or equivalent degree in Computer Science, Information Technology, Business, or a related field—or equivalent relevant experience—is mandatory. This position may require licenses to comply with export controls or sanctions regulations. **Experience:** Intermediate-level work experience in the field is mandatory. **Education, Licenses, and Certifications:** Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Business, or related fields. **Experience:** Intermediate level with minimum 3\+ years of relevant experience. **Must Have:** * 3\+ years of experience with Oracle E-Business Suite R12 modules: o Oracle Accounts Receivable o Oracle Accounts Payable o Oracle General Ledger o Oracle Cash Management * Practical knowledge of SQL * Experience in Incident Management and production IT support * Familiarity with system integrations, migrations, and upgrades * Strong analytical and problem-solving skills * Excellent cross-functional communication and collaboration * Advanced English **Nice to Have:** * Knowledge of Agile methodologies and practices * Experience with Power BI and reporting tools * Experience supporting multiple Oracle EBS support initiatives * Proficiency in configurations, customizations, interfaces, and reporting * Leadership in testing, defect resolution, and training * Experience driving continuous improvement and workflow optimization * Implementation of delivery and automated testing process improvements * Application of modern technology practices to enhance UI and business solutions **Job** Systems/Information Technology **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Exempt \- Experienced **ReqID** 2428712 **Relocation Package** Yes **100% On\-Site** No
Juan García
Indeed · HR
Juan García
Indeed · HR
