IT Support and Continuity Analyst

Description

**Job Description** ---------------------- Responsible for ensuring operational continuity and providing specialized technical support, as well as guaranteeing platform availability. Job Responsibilities: Incident Management and Technical Support: * Respond to and resolve incidents related to infrastructure and critical applications. * Escalate promptly to higher-level teams or vendors when necessary. Operational Continuity: * Execute continuity and recovery plans in response to failures or contingencies. * Participate in periodic recovery tests and simulation exercises. Monitoring and Prevention: * Monitor the status of systems and services to detect anomalies. * Implement preventive actions to reduce the risk of interruption. Analysis and Documentation: * Document incidents, solutions, and procedures in the knowledge base. * Prepare availability reports and SLA compliance reports. Continuous Improvement: * Propose improvements to processes, tools, and continuity policies. * Collaborate on technology upgrade and resilience projects. Context: This role combines reactive incident response with preventive actions and risk analysis to minimize disruptions and ensure compliance with service-level agreements (SLAs).**Candidate Requirements** -------------------------- * Degree in Systems Engineering, Computer Science, or a related field. * 2\-4 years of experience in technical support and operational continuity management. * Knowledge of operating systems (Windows, Linux). * Knowledge of networks and connectivity. * Familiarity with monitoring and incident management tools (ITSM). * Knowledge of continuity plans. * Databases: Querying (SQL) (MySQL / Oracle / SQL). * ITIL Foundation certification is desirable. **Selection Process** ------------------------ Join our team and become part of Falabella’s transformation: 1\. Apply to this position. 2\. Check your email. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose \- Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront — driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.