IT Documenter || ITIL

Description

Position Summary: We are seeking an IT Service Level Management Analyst to actively participate in deliverable quality, incident tracking, and issue management. Key Highlights: 1. Actively participate in the quality of customer deliverables 2. Track change controls and incidents 3. Review and monitor generated issues Atalait is the platform that connects strategic business requirements solvable through technological solutions, enabling organizations to focus on their market relevance via Operations, Innovation, and Protection. "At Atalait, we promote equal opportunities and development; our talent selection and development processes are based solely on performance and potential, without gender distinction. At Atalait, pregnancy or HIV tests are not required." We are currently looking for our next IT Service Level Management Analyst. What are we looking for? * Bachelor's degree in Computer Systems Engineering. Degree certificate and professional license required. * Minimum 1 year of experience in a service desk. * Knowledge of ITIL. Responsibilities: * Actively collaborate with related departments to ensure the quality of customer deliverables. * Generate report templates. * Create and manage a dedicated planner for each client's deliverables. * Track progress with various departments during report generation. * Perform style and quality reviews of reports. * Actively participate in tracking change controls. * Conduct initial review of RFCs to be evaluated during CAB meetings. * Identify types of changes requested from departments. * Monitor progress of changes approved by CAB. * Actively participate in reviewing and tracking incidents and requests. * Review the quality of incident and request documentation. * Participate in tracking generated problems. * Coordinate with various departments regarding problem documentation. 100% on-site position Salary: $17,000\.00 per month Workplace: On-site employment