Information Capture Analyst / Remote Work / Rotating Shift

Description

Job Summary: Provide customer service and follow-up for remittance transactions, ensuring high-quality service and adherence to company policies. Key Responsibilities: 1. Telephone support and remittance processing in compliance with policies. 2. Ongoing tracking and coordination with agencies and customers. 3. Internal support, service promotion, and training. **Job Description** ---------------------- Provide customer service and follow-up for remittance transactions, ensuring high-quality service and adherence to company policies. * Customer telephone support: Receive and manage calls following established scripts and procedures for remittance submissions, cancellations, and tracking. * System management: Capture and modify remittance data, validate information, tag calls in internal portals, and record necessary notes. * Compliance requirements: Request documents based on remittance type, notify exchange rates, and ensure compliance with policies and manuals. * Tracking and coordination: Inform agencies and customers about changes, remittance status, cancellations, and updated balances. * Internal support and promotion: Route calls correctly, issue receipts, execute assigned promotions, and complete required training.**Candidate Requirements** -------------------------- * Proficiency in PC usage * Customer service experience * Flexible working hours * Availability to work on weekends * Basic/Intermediate/Advanced English proficiency This position is open to individuals with disabilities. **Compensation** ---------------- 9600**Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to this job posting 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ At Maxi, we are Latinos serving Latinos. Our team shares the same background as our customers; we understand their needs firsthand and know that supporting their families is a top priority. For this and many other reasons, Maxi’s mission is to make our customers feel they are never alone — guaranteeing their money reaches its destination safely and promptly to bring joy to their families. For convenient money transfers, our customers can send money in person at one of our agent stores or directly by phone with our customer service team. **Our Benefits** ----------------------- Monthly gross salary of $9,600 MXN Rotating shifts Paid training Monthly bonus based on English proficiency level (1000 to 3100\) 100% remote work Minor and major medical expense insurance, plus life insurance Monthly food vouchers (6% of salary) 30-day year-end bonus (aguinaldo) 100% vacation premium $1000 Home Office incentive bonus Scholarships Open English scholarship Training courses Statutory vacation days Visa and passport fee reimbursement Discount coupons Payroll loans Opportunities for advancement to other departments